A note to our customers
[Update as of August 2021] ON DELIVERIES, due to the latest lockdown, please expect delivery days in the following areas:
NSW: At least 1-day delay in Metro, 2-3 days in Regional
VIC: No delay in Metro, at least 2-3 days in Regional, and 3-4 days in TAS
QLD: At least 2 days delay in Metro, 2-4 days in Regional
WA: No delay in both Metro and Regional
SA: No delay in Metro, at least 1-2 days in Regional
ON RETURNS, due to the latest lockdown in South East Queensland, return collections with Salvation Army will be rescheduled. All their stores are temporarily closed in ALL Red Zones and customers from red zones cannot deliver mattresses to their stores/depots outside Red Zone areas.
In light of the current situation that we are all facing at the moment, we wanted to let you know about the steps we are taking during these unprecedented times. Despite the daily developments, we are doing our utmost to continue to offer you the greatest service.
Our top priority will always be the health and safety of our customers and employees. We can assure you that we are also taking every necessary step to elevate our hygiene practices in our production centres and our warehouses.
We will continue to closely monitor the situation and are ready to make any changes required to protect you and our employees. You will of course be the first to know, if we need to make any adjustments.
Please see our frequently asked questions below and if you have any further questions please reach out to our customer service team here.