Trial & Warranty
Find out more about testing the Emma Original Mattress for 100 nights here.
100-Night Trial
- How does the 100-Night Trial work?
You can test any Emma product purchased from us for 100 days to decide whether or not you are satisfied with them. If you realise that Emma is not right for you, simply contact our customer service team at [email protected] sleep.com.au. We'll arrange a pick-up date and issue you a full refund.
However, we do ask that you give yourself time to get used to your new mattress. We recommend testing Emma for at least 3 - 4 weeks before sending her back.
- Shouldn't I test a mattress first in person before purchasing?
We believe that our mattresses provide an exceptionally relaxing and comfortable sleep to 99% of our customers. We also want to make sure your mattress-buying experience is as simple and carefree as possible. That is why we offer our customers the chance to test the Emma Original Mattress for 100 days risk-free. If you do not enjoy it, simply e-mail us and we’ll pick it up free of charge.
- When does the 100-night trial start?
It starts from the day you receive your Emma Original Mattress. Once it's been delivered to your address, you can test it risk-free for 100 days.
- How can I return my mattress within the trial time?
If you want to return your Emma Original Mattress, simply email our customer service team at [email protected] We will arrange the pickup of your mattress by our return partner at zero cost to you. We'll process your refund as soon as our warehouse let's us know that they received the return.
- What condition can I return the mattress in?
Given current circumstances, our courier partner requires that your Emma Original Mattress be wrapped in its plastic packaging prior to collection.
The mattress needs to be returned in good condition. Any mattress that has mould, dirt, stains, smells, or bed bug infestations are no longer eligible for a mattress return or replacement.
- Does the mattress need to stay in its plastic during the trial?
No, it doesn’t. We want you to have the best sleep possible and that should not include sleeping on noisy plastic. The Emma Original Mattress is vacuum sealed in plastic and roll packed for delivery to your home. Upon receiving your new Emma Original Mattress, carefully remove the plastic wrap using our handy cutting tool included in your welcome package. A guideline for how to properly unwrap your Emma Original Mattress is provided in your package as well. Within a couple of hours, your mattress should self-inflate enough for you to sleep on.
10-Year Warranty
- When does the 10-year warranty start?
The trial begins when you receive your Emma Original Mattress.
- What does the 10-year warranty cover?
We offer a 10-year warranty on dimensional stability and durability of the core materials. For more information, please check our Terms and Conditions.
- I received a defective mattress. What do I do?
Please contact us immediately and we'll send you a replacement mattress, free of charge. You can send us an email at [email protected]
