You can test any Emma product purchased from us for 100 days to decide whether or not you are satisfied with them. If you realise that Emma is not right for you, simply contact our customer service team at [email protected] sleep.com.au. We'll arrange a pick-up date and issue you a full refund.
However, we do ask that you give yourself time to get used to your new mattress. We recommend testing Emma for at least 3 - 4 weeks before sending her back.
We believe that our mattresses provide an exceptionally relaxing and comfortable sleep to 99% of our customers. We also want to make sure your mattress-buying experience is as simple and carefree as possible. That is why we offer our customers the chance to test the Emma Original Mattress for 100 days risk-free. If you do not enjoy it, simply e-mail us and we’ll pick it up free of charge.
If you want to return your Emma Original Mattress, simply email our customer service team at [email protected] We will arrange the pickup of your mattress by our return partner at zero cost to you. We'll process your refund as soon as our warehouse let's us know that they received the return.
No, it doesn’t. We want you to have the best sleep possible and that should not include sleeping on noisy plastic. The Emma Original Mattress is vacuum sealed in plastic and roll packed for delivery to your home. Upon receiving your new Emma Original Mattress, carefully remove the plastic wrap using our handy cutting tool included in your welcome package. A guideline for how to properly unwrap your Emma Original Mattress is provided in your package as well. Within a couple of hours, your mattress should self-inflate enough for you to sleep on.
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