Unfortunately, we're currently not able to change or edit the size of the mattress in an order. Please reach out to us at [email protected] so we can facilitate a cancellation of your current order so you can place another one for the correct size.
Please provide us with an Authority to Leave and specific delivery instructions for your order if it's safe and possible to do so. We can forward this to our courier and have them leave the box on your porch, the back of your house, or any space where dry space where it can be secure and protected from the weather.
You can provide the Authority To Leave upon check out or by reaching out to us with your order number.
Our partner couriers will do 2 delivery attempts to your address before the mattress is returned to us.
If you miss the first delivery, please reach out to us with your preferred redelivery date or an Authority to Leave. Kindly provide us with an alternate contact number to reach as well.
For outside metro areas catered by TNT, the courier will leave a card at your address if the first attempt is unsuccessful. It will have contact information where you can reach out to directly coordinate a redelivery date with them. You can also reach out to us so we can provide their contacts and forward your redelivery request.
We do deliver direct to your doorstep and we try to commit to this as much as possible.
For apartment buildings, as long as your building management allows it and we're able to access a service elevator, we'll leave your mattress outside your unit. Just indicate the unit and/or floor number upon checkout.
As much as we'd like to guarantee a 100% door-to-door delivery for all orders, there may be instances where (due to our courier's service areas) we're not able to do so. In this case, please reach out to us so we can work with your to facilitate the next steps you'd like to take with your order.
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