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The Emma A - Z everything you need to know about mattresses

Your Order

Find out more about reviewing your order, the delivery process, and your mattress arrival in this section.

Manage my order

Delivery

  • What are the shipping/delivery costs?

    Shipping and return costs are free. We want you to happily await your new Emma Original Mattress without concern for pesky shipping costs.

  • How long does delivery take?

    The estimated delivery time is usually between 1-7 business days, subject to the availability of stock.

  • Can I change my delivery address?

    After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us at [email protected]

  • Can I change the date of my delivery?

    After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us at [email protected]

  • How does shipping work?

    You will receive your mattress within 1-7 business days depending on your proximity to our warehouses.

    For metro deliveries, a tracking link for the order is sent to you via SMS on the day of the delivery so that you can live track the progress of the driver.

  • Can I order first and get it delivered on a specific day?

    It is possible to delay your delivery, however it is not possible to choose a specific date. The date you select for the delay your order option is the date in which the order gets processed. Therefore, if you want to place an order now and receive it in the future, you can choose a later dispatch date and your order will arrive with you several working days from the date selected!

  • Where can I track my order?

    Metro deliveries: as soon as your mattress is dispatched by the courier you will be sent tracking information via SMS to let you know exactly when you will receive your Emma Original Mattress.

    Regional deliveries: you will receive an email where you will be able to track the progress of your delivery throughout each step.

Receiving the product

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You can unsubscribe at any time by clicking the 'Newsletter Subscriptions' tab when logged in to your customer account. If you do not have an account with us, you can unsubscribe by clicking the 'unsubscribe' link at the bottom of the newsletter.

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