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The Emma A - Z everything you need to know about mattresses

Your Order

Find out more about reviewing your order, the delivery process, and your mattress arrival in this section.

Manage my order

Delivery

  • What are the shipping/delivery costs?

    Shipping and return costs are free. We want you to happily await your new Emma Original Mattress without concern for pesky shipping costs.

  • How long does delivery take?

    The estimated delivery time can be looked up under “order”. Please take into account that your order will be send to our production team once full payment is received and your order will be delivered within the prescribed delivery time. Depending on the payment method this can take a couple of days.

  • How many deliveries do I get when I order more than one product?

    Each Emma product will be sent separately. You will receive a tracking number and confirmation email for each parcel.

  • Can I change my delivery address?

    After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us at [email protected]

  • Can I change the date of my delivery?

    After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, payment changes, cancellation, or delivery dates. You can reach us at [email protected]

  • How does shipping work?

    The evening prior to the delivery date you will receive an SMS message from our partner courier ANC that will allow you to choose between an a.m. or p.m. delivery window. If the delivery date does not suit you, you may contact ANC to arrange for your mattress to be delivered on a more convenient day through the contact number provided to you in the message.

    On the day of the delivery, a tracking link for the order is sent to you via SMS so that you can live track the progress of the driver.

  • Can I order first and get it delivered on a specific day?

    It is possible to delay your delivery, however it is not possible to choose a specific date. The date you select for the delay your order option is the date in which the order gets processed. Therefore, if you want to place an order now and receive it in the future, you can choose a later dispatch date and your order will arrive with you several working days from the date selected!

  • Where can I track my order?

    As soon as your mattress is dispatched you will be sent tracking information via SMS to let you know exactly when you will receive your Emma Original Mattress.

Receiving the product

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You can unsubscribe at any time by clicking the 'Newsletter Subscriptions' tab when logged in to your customer account. If you do not have an account with us, you can unsubscribe by clicking the 'unsubscribe' link at the bottom of the newsletter.

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