You can unsubscribe at any time by clicking the 'Newsletter Subscriptions' tab when logged in to your customer account. If you do not have an account with us, you can unsubscribe by clicking the 'unsubscribe' link at the bottom of the newsletter.
Free Delivery & Returns
We ship all Emma Original Mattresses directly to your doorstep with no extra costs. After your new Emma is vacuum-packed and rolled into a compact box, it is ready to be shipped to you.
Mattress in a Box.
It doesn't get any easier.
Remove the Emma Original Mattress from the box.
Unroll the mattress onto a flat surface and gently cut and remove the plastic using the cutter.
Your Emma Original Mattress needs only a few hours to expand. After it expands to its full size, it is ready to be slept on.
Frequently asked questions
- How much are shipping costs?
Shipping and return costs are free. Please note however, if your collection address lies outside our normal delivery area then we might ask for your help to deliver your mattress to the nearest drop off location after all other options have been exhausted.
- How does the delivery process work?
Orders placed before 10 am on weekdays are eligible for same-day delivery (between 2-6 pm) in the metro areas of Sydney, Melbourne, Brisbane and Adelaide. Otherwise you will receive your mattress within 1-3 business days depending on your proximity to our warehouses..
For metro orders, a tracking link is sent to you via SMS on the day of your delivery so that you can live track the progress of the driver.
For regional deliveries, an email will be sent that will allow you to track the progress of your delivery throughout each step.
- How long does delivery take?
Normally, delivery of your mattress should be completed 0-7 business days after you placed your order.
- How long until my new Emma Original Mattress is ready to be slept on?
The Emma Original Mattress only needs a few hours to expand to its actual size after unpacking. When it has completely expanded, it is ready to be slept on.