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Free Delivery & Returns
We ship all Emma Original Mattresses directly to your doorstep with no extra costs. After your new Emma is vacuum-packed and rolled into a compact box, it is ready to be shipped to you via ANC.
Mattress in a Box.
It doesn't get any easier.
Remove the Emma Original Mattress from the box.
Unroll the mattress onto a flat surface and gently cut and remove the plastic using the cutter.
Your Emma Original Mattress needs only a few hours to expand. After it expands to its full size, it is ready to be slept on.
Frequently asked questions
- How much are shipping costs?
Shipping and return costs are free. Please note however, if your collection address lies outside our normal delivery area then we might ask for your help to deliver your mattress to the nearest drop off location after all other options have been exhausted.
- How does the delivery process work?
The evening prior to the delivery date you will receive an SMS message from our partner courier ANC that will allow you to choose between an a.m. or p.m. delivery window. If the delivery date does not suit you, you may contact ANC to arrange for your mattress to be delivered on a more convenient day through the contact number provided to you in the message.
On the day of the delivery, a tracking link for the order is sent to you via SMS so that you can live track the progress of the driver.
- How long does delivery take?
Normally, delivery of your mattress should be completed 4-7 business days after you placed your order. As we are currently experiencing a shortage of stock due to high demand, longer delivery times are unavoidable unfortunately for some sizes as we wait for the incoming stock shipment from Germany to reach your local warehouse.
- How long until my new Emma Original Mattress is ready to be slept on?
The Emma Original Mattress only needs a few hours to expand to its actual size after unpacking. When it has completely expanded, it is ready to be slept on.