What Emma products come with a warranty?

All Emma Mattresses and Toppers have a 10-year warranty, while all Emma Beds come with a 5-year warranty.

When does the warranty start?

The warranty begins as soon as you receive your Emma Mattress, Topper, or Bed.

I received a faulty mattress, what do I do?

We're very sorry you received a faulty mattress. Please contact us immediately so we can send you a replacement, free of charge. You can send us an email at support@emma-mattress.com.au .

Guarantee Period

Take the stress out of it

The warranty covers:

Each Emma Mattress comes with a 10-year warranty on the dimensional stability and durability of the mattress core. This warranty is valid from the date you receive your new Emma Mattress, and is valid for the first 10 years of use. Terms and conditions apply. If you have a problem with your mattress that is covered in the 10-year warranty, please contact our Emma Care Representatives and provide us with corresponding photos of the affected product, and we will swap it with a brand-new Emma Mattress.
Any permanent sags or dips that occur within your mattress despite correct usage. The indentation should be greater than 2.5cm and visible to the naked eye. This does not include standard softening of the mattress after extensive use and is only deemed faulty if a permanent indent is apparent.
Any cracks or hollows in the foam of your mattress. These need to be reported within the first 6 months of receiving your mattress to be identified as a manufacturing fault, and the onus of checking the product is with the purchaser. After this point, we will not be able to identify if this was a production error or created through improper use, which will invalidate the 10-year warranty for this type of damage.
The mattress not inflating to the correct size once removed from its vacuum packaging. We work to the industry standard of a leeway of 2cm across the length, width, and depth of the mattress. If the mattress has had a reasonable time to inflate (two weeks) and is not within these dimensions, you will be entitled to an exchange of the mattress.
Cover damage, including damaged zip or faulty stitching, resulting from improper manufacturing. If only the cover is damaged, we reserve the right to send a brand-new replacement cover, rather than exchanging the mattress core, which remains undamaged. The warranty does not extend to general wear and tear of the cover over its period of use.
Each Emma Topper also comes with a 10-year warranty, while all Emma Beds have a warranty for 5 years.

Emma Our Promise Section - Up to 10 Years Guarantee in Emma Products

CUSTOMER SERVICE INSTITUTE OF AUSTRALIA

Your Satisfaction Matters

At Emma, we believe in going the extra mile to ensure great service. That's why we've worked with the Customer Service Institute of Australia (CSIA) to provide exceptional service every time you interact with us.

Frequently Asked Questions

All Emma Mattresses and Toppers have a 10-year warranty, while all Emma Beds come with a 5-year warranty.
The warranty begins as soon as you receive your Emma Mattress, Topper, or Bed.
We're very sorry you received a faulty mattress. Please contact us immediately so we can send you a replacement, free of charge.
You can send us an email at support@emma-mattress.com.au.

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