At Emma we believe in fostering a culture of transparency, integrity, and accountability. Your voice matters, and we want to provide you with a safe and confidential way to bring serious concerns to Emma's attention.
Speak Up is meant for raising serious concerns, with proof or reasonable suspicion, investigating them in a confidential and unbiased manner, and acting upon such concerns, accordingly, ensuring the safety of the person reporting.
When should Speak Up be used?
Speak Up is available to customers who may wish to report violations of Australian competition law and/or consumer law.
How does Speak Up work?
Scan the QR Code
Make a report via Whistleblower Software
Emma complies with Australia's consumer and competition laws, ensuring:
Confidentiality: Reports from customers are handled discreetly, and personal information is only used for resolving the concern.
No retaliation: Customers reporting in good faith will not face any form of adverse treatment.
Customer remedies: Where relevant, Emma will provide refunds, replacements, or other additional remedies.
Wait for the investigation of the Speak Up Team
The Speak Up Team will send the Receipt and Acknowledgment message within 48 hours of receiving the report. Within 2 months of sending the Receipt and Acknowledgment message, the Speak Up Team will inform the Reporter that the investigation is concluded and the expected next steps, if any.
