Returning Your Order
Give it a little more time
Your new Emma mattress or pillow can feel a little different at first — and that's completely normal. Your body usually needs a good month or so to settle in, and the factory-fresh materials need time to soften and shape to you specifically. There's no need to make any decisions just yet because we offer a 150-night trial for all our products.
Sustainable solutions
Before returning a product, do consider if there's another way we can help. Every return consumes resources and we want to find a sustainable solution with you. Take a look at our FAQs and you might find the answer right there.
Starting the return process
Getting used to a new sleep setup takes time — and that's completely normal. Your body needs some time to adapt to the new support and pressure relief, and the materials need regular use to soften and settle in. We'd encourage giving it at least 4–6 weeks before making any calls.
We want you to feel the full difference before you decide anything. If things still aren't working after that, you're always welcome to start a return under our returns policy — and our team may reach out beforehand to see if there's anything else we can do to help.